northern wind Support Calgary

Support Info 101

Not Really Sure Whats Wrong?

Before Calling A Company For A Service Call,  Look For These Small Things First.

    Checking Your Homes Furnace


  1. Look To See If The Breaker For The Furnace Is On And Not Tripped.
  2. See If Your Thermostat Has Working Batteries And Set To Heat.
  3. Check To See If The Furnace Filter Is Dirty And Needs Changing.  The Furnace May Be Tripping On High Temperature Due To Low Air Flow.
  4. If Your Furnace Has A Pilot Light, Make Sure It Is Lit.
  5. Reset Your Furnace By Turning Off The Power (Either At The On/Off Switch Near Your Furnace Or At The Breaker In The Electrical Panel).  Leave The Power Off For 30 Seconds And Then Turn Back On.

Checking Your Homes Hot Water Tank


  1. If There Is Water Around The HWT, Check To See If It Is Wet on Top of Your Tank. It Could Just Be A Loose Fitting Causing A Leak. If It Seems To Only Be Coming From The Bottom, Then You Most Likely Have A Leaky Tank And Need A New One.
  2. Some Homeowners May Wish To Replace Or Clean Their Flame Proving Device In The Burner Box Of The HWT (A Thermocouple Or Flame Rod). Doing This May Fix The Problem, If Not Give Us A Call And We Will Be Glad To Give You Support.
  3. If It Seems Like The HWT Doesn’t Supply Enough Hot Water And You Have Turned Up The Temperature Dial As High As It Goes. There Are A Couple Of Remedies, Which Are Somewhat Complicated That Can Fix This Problem, Let Us Come Over and Give You More Support.

Checking Your A/C

  1. Turn On Your Thermostat To The Cool Setting And Turn Down The Temperature Dial To Somewhere Below Room Temperature. Finally Wait 5 Minutes and See If The Condensing Unit Outside Comes On.
  2. Check That The Breaker For The A/C In The Electrical Panel Is ON.
  3. Make Sure That The Winter Cover For The A/C Is Off Of The Unit.
  4. Be Careful When Checking The Disconnect Box, Located Close To The Condensing Unit Outside Because It Has High Voltage (240 Volts) Inside Of It. It’s Good To Check That The Pull-Out Breaker Is Still Inside And In Its Correct Position. Turn-Off Your Breaker At The Panel When Doing This. Please Contact Us For Further Support.

Want To Learn More About A/C Tune Up’s?

Checking Your Filter

Knowing The Right Furnace Filter For You And Your Home Is Something Any Home Owner Should Consider.  These Are Some Of The Most Commonly Used Filters In The Industry

MERV Filters:

  • MERV stands for Minimum Efficiency Reporting value. These filters rate the size of a particle they can filter out of the air. The numbers range from 1 to 16, and the higher the number, the better! A low ranking filter is rated 1-4 MERV, and medium filter falls into the 5-13 MERV range, and high-efficiency filter will range from 13 to 16 MERV. The high-end filters particles as small as 0.3 microns with 75% efficiency.

HEPA Filters:

  • HEPA stands for High Efficiency Particulate Air filters and they are super-efficient. They will range from 17-20 MERV. HEPA filters meet standards that remove at least 99.97% of airborne particles down to the size of 0.3 to 0.1 microns. These levels of filters are used in hospitals to stop the spread of disease-causing organisms.

Electronic Air Cleaners:

  • Electronic air cleaners, sometimes referred to as ionizers or electronic air purifiers, use electrically charged filters to reduce the number of airborne contaminants in your home. As air passes through your heating and cooling system, the electronic air cleaner traps large particles (such as dust and dander) in a prefilter. Then, electrically charged filters attract and trap smaller particles (such as bacteria and mold) to prevent them from recirculating through the home.

UV Lights:

  •  UV light can help eliminate many types of fungi, bacteria, germs, viruses and pathogens. The HVAC ultra violet lights are effective at controlling mold inside the air handler and on the A/C coil inside the ductwork, as all the mold in the line-of-sight of the UV bulb will be killed, keeping the coil mold-free.

Standard Furnace Filters:

  • Buy filters at your local hardware store.  They are satisfactory at collecting dust in the home and come in a lots of sizes. They are limited to the quality of dust collection and performance. The  purpose of standard furnace filter is to protect the blower fan from all the dust, hair and other debri that the return air duct pulls in.  It  helps the air quality of your home. It’s job is not to actually clean your air as some people believe.

Still Uncertain of The Problem? Please Contact Us For Further Help.